Privacy Policy

Clear Prospects Ltd is registered under the Data Protection Act and runs a number of online shops.

This  section of our corporate site sets out our Privacy Policy including how we protect any personal information you supply us which we treat with the greatest of respect and security, and of course the use of cookies which are used to enhance your browsing experience with the company.

Clear Prospects Ltd knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Clear Prospects Ltd, and by using any of our sites, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by Clear Prospects Ltd is controlled primarily by Clear Prospects Ltd of the address shown on our Contacts Page of our website.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your shopping experience at Clear Prospects Ltd. We use the information to process orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

  • Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of some of our features (eg the shopping basket and checkout functions).

  • Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Clear Prospects Ltd. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Clear Prospects Ltd if we cannot recognise you, we want you to be aware that these tools exist though we respect your privacy with the greatest of respect.

  • E-mail communications: to help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from Clear Prospects Ltd if your computer supports such capabilities. We may also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please email us.

Information from other sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide some features, personalised greetings and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Clear Prospects Ltd's most innovative and useful features and we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

We use advertising on Google including Display Advertising and also Remarketing on third party vendor web sites across the Internet.  We along with some of the third parties use cookies (such as the Doubkle-Click cookie) together to inform, optimise and serve ads based on someone's past visits to our website.  You can opt out of Display Advertising by changing the settings for Ad Preference within your Ad Preferences Manager on your Google Account or web browser if required.

Do Clear Prospects Ltd share the information they receive?

Information about our customers is an important part of our business and we are not in the business of selling it to others. Clear Prospects Ltd share customer information only as described below.

  • Businesses we do not control: we may work with affiliated businesses. In some cases, these businesses operate stores at Clear Prospects Ltd or sell offerings to you at Clear Prospects Ltd. In other cases, we may operate stores, provide services or sell product lines with or on behalf of these businesses. You can tell when a third party is involved in your transactions and we may share customer information related to those transactions with that third party.

  • Agents: we may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

  • Promotional offers: sometimes we send offers to selected groups of Clear Prospects Ltd customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please contact is.

  • Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise)

  • Protection of Clear Prospects Ltd, and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Clear Prospects Ltd, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

  • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using software, which encrypts information you input.

  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • It is important for you to protect against unauthorised access to your personal details and to your computer. Be sure to sign off when you finish using a shared computer.

What Information Can I Access?

Clear Prospects Ltd gives you access to a broad range of information about your account and your interactions with Clear Prospects Ltd

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Clear Prospects Ltd offers.

  • If you do not want to receive e-mail or other mail from us, please contact us.

Conditions of Use, Notices and Revisions

If you choose to visit Clear Prospects Ltd, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Clear Prospects Ltd, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most of such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you place an order through Clear Prospects Ltd.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, cookie number, products you viewed or searched for and any phone number used to call our customer services number.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses for which we provide technical, fulfillment, advertising or other services (such as Waterstones.co.uk) and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.